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NextGen launched a suite of services for effective utilization of solutions and driving change management at the hospitals. NextGen offers operational assistance services and IT Services for its clients. NextGen has developed platforms for effective and efficient delivery of Operational Assistance Services; These services are referred to as Platform Based Services. The services offerings are designed for hospitals to enhance patient experience, improve efficiency and control costs on operations. |
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Schedules and Appointments Management: ScheduLogix |
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Web based platform to enhance patient experience and efficiency through better appointments management |
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ScheduLogix provides functionality to manage |
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Doctors OPD Schedule across multiple locations |
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OPD Appointments across multiple locations |
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Scheduling of modalities (fixed and movable) |
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Configuration for different procedures (tests) that can be done on each modality |
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Appointments for different procedures |
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Analytical reports on resource utilization |
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ScheduLogix has worked for hospitals in improving efficiency on one hand and patient experience on other: |
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Patient Experience: |
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Reduced time to fix appointments |
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Information about all doctors at one single source |
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In case of doctors unavailability on the appointment day, automated SMS to the patient |
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Reduced waiting time for OPD |
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Confirmation and Reminders through SMS |
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Efficiency: |
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Ability to handle more patients in lesser time |
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Availability of information about the patient with appointments beforehand makes it more effective and efficient use of consultation time |
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Low or no training time and no learning curve for new employees at the front desk or call centre |
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Cost: |
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No upfront investment on infrastructure |
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No cost of application and infrastructure maintenance |
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Download ScheduLogix Solution Document |
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Functionality Enhancement Services |
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The functionality enhance service is available as part of the implementation process as Customization. NextGen also undertakes development of new modules or functionality in existing modules even after the product implementation as independent projects. |
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Integration Services |
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Over the years NextGen has developed capabilities in the area of Interoperability in healthcare systems. NextGen team has expertise in HL-7, DICOM, IHE and other healthcare standards. NextGen offers integration services for integrating disparate systems in the hospitals. |
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Training Services |
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NextGen undertakes training of the staff at hospitals to improve effectiveness of IT systems. The trainings offered are product specific training and general IT systems training. NextGen trainings have helped clients improve efficiency and change management at the hospitals. |
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Operational Assistance Services |
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NextGen provides certain services that help hospitals focus on the core of their operations. The hospitals can outsource some of the operational activities outside of the core area of Patient Care. Some of the activities that are undertaken by NextGen on behalf of its clients are: |
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Statutory Reporting |
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System Administrative Task Support |
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Application Support for Other 3rd Party Applications |
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Quarterly Audit Support |
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